Case Study
Enabling Seamless Device Lifecyle Management for Local Government
Sector: Local Government Municipality
Region: Mid-Atlantic
Focus: End-User Device Lifecycle Management and PC Refresh
The Challenge
A large Mid-Atlantic municipality needed to modernize its aging desktop and laptop infrastructure across government departments. The City’s IT department required a streamlined, scalable refresh process that would keep staff equipped with reliable devices, reduce bottlenecks, and maintain operational efficiency. Challenges included inventory tracking, deployment scheduling, and coordinating refreshes across dozens of departments with diverse needs.
The ATS Solution
ATS implemented a turnkey PC refresh and lifecycle management program supporting thousands of endpoint devices. Leveraging its agile delivery model and deep public-sector experience, ATS:
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Deployed desktop, laptop, and thin-client refreshes across departments on a quarterly schedule.
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Managed inventory, imaging, configuration, and disposal through a centralized management system.
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Collaborated closely with the City’s End User Support and Engineering teams to ensure smooth deployments and data migration.
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Applied a PDCA (Plan–Do–Check–Act) methodology to drive continuous improvement and process optimization.
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Delivered and real-time reporting via weekly meetings, incident tracking, and deployment dashboards.
Why ATS?
As a woman-owned, regional IT solutions provider, ATS delivers the agility and responsiveness that large integrators can’t match. Our strong communication cadence, adaptive staffing model, and hands-on engineering support allowed the City to:
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