Case Study
Talent Acquisition & Workforce Management
Sector: Regional Public Utility
Region: Mid-Atlantic
Focus: Talent Acquisition, Program Management, Workforce Solutions
The Challenge
A large, regional utility required a partner capable of managing the large-scale staging, configuration, and deployment of computing devices while minimizing disruption to daily operations.
​
The program involves deploying thousands of systems and peripherals across multiple locations while coordinating closely with the client's Tier 2 IT Support Team, with the ability to stop and start the engagement over a multi-year period. The project required detailed planning, precise inventory tracking, efficient desk-side installation, and reliable data migration to ensure employees could transition seamlessly to new systems.
​
Additionally, the engagement required a deployment partner capable of maintaining consistent staffing, strong communication, and operational flexibility to address schedule changes, facility access requirements, and the logistical demands of high-volume deployments.
The ATS Solution
ATS provided a dedicated deployment team to support the client's computing device refresh initiatives as they are scheduled, delivering technical expertise and logistical coordination to ensure efficient rollout across multiple locations.
​
ATS supported the program through:
-
Pre-deployment preparation, including imaging coordination, system verification, and equipment tracking
-
Project planning, establishing deployment schedules, readiness procedures, and user documentation
-
Desk-side installation, performing device swaps, peripheral setup, and connectivity validation
-
Data migration and testing, ensuring user data and profiles were restored prior to sign-off
-
Inventory management and reporting, providing daily updates on deployments, assets, and technician activity
The project is executed by a team of four full-time resources — one Team Lead and three Deployment Technicians — with oversight from ATS program leadership to ensure alignment with the client's technical and operational objectives. ATS leadership actively manages team performance, retention, and workforce continuity to maintain consistent service delivery. This includes structured onboarding for new technicians, ongoing performance monitoring, and alignment with program staffing requirements. ATS also ensures compliance with Minority Business Enterprise (MBE) participation goals, supporting the client's commitment to inclusive economic development while maintaining a stable, high-performing technical workforce.
The Results
ATS successfully completed round 1 of the refresh initiative, delivering measurable improvements in deployment efficiency and operational reliability.
✅ 1,000+ Systems Deployed – Desktops, laptops, and peripherals successfully staged, delivered, and validated across client locations.
✅ On-Schedule Deployment – All systems were prepared and deployed within the project timeline, maintaining workflow continuity for client staff.
✅Zero Deployment Downtime Escalations – Every device passed post-installation validation with no reported downtime related to deployment activities.
✅Improved Deployment Efficiency – Daily reporting, exception tracking, and close coordination with the client's Tier 2 IT Support team increased operational visibility and responsiveness.
✅Consistent Quality and Accuracy – Structured staging, imaging, and validation processes ensured reliable system performance for end users.
Why ATS?
ATS brings a unique combination of technical expertise, workforce agility, and collaborative service delivery that enables organizations to successfully execute complex technology programs:
-
Agile Workforce Delivery – ATS rapidly deploys skilled technical resources that align with client needs and evolving program requirements.
-
Operational Transparency – Daily reporting and proactive communication provide clients with real-time visibility into deployment progress and performance.
-
Collaborative Partnership – Our teams integrate directly with client IT staff to ensure seamless coordination and consistent service delivery.
-
Structured Project Delivery – Proven deployment methodologies ensure consistent execution, quality assurance, and measurable outcomes.
-
Proven Execution – Structured processes and experienced leadership enable ATS to deliver large-scale technology programs efficiently and reliably.
-
Customer-Focused Culture – ATS prioritizes responsiveness, transparency, and measurable outcomes to ensure long-term client success.