Case Study
Talent Acquisition & Workforce Management
Sector: Municipality
Region: Mid-Atlantic
Focus: Talent Acquisition, Program Management, Workforce Solutions
The Challenge
A local municipality required a consistent, scalable multi-year workforce model to support its ongoing PC refresh lifecycle across multiple agencies. The program required technicians capable of handling imaging, deployment, asset tracking, and end-user coordination while maintaining strong collaboration with engineering and support teams.
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Key challenges included:
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Coordinating refresh schedules across numerous city departments and end users
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Managing hardware inventory and device lifecycle visibility
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Ensuring deployments met quarterly targets while minimizing disruption to city operations
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Addressing workforce alignment and technician responsibilities as program needs evolved
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Improving reporting accuracy and operational efficiency across deployment cycles
The client needed a partner capable of not only delivering technical services, but also providing reliable talent acquisition, workforce management, and operational oversight to sustain long-term program success.
The ATS Solution
ATS delivered a dedicated, managed workforce solution designed to support the client's PC Refresh Program from planning through execution. Leveraging its agile staffing model and deep experience supporting public sector IT initiatives, ATS assembled a team of skilled technicians and program leadership to manage deployment operations.
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ATS provided a team of six full-time personnel, including:
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PC Technical Lead (Project Manager) responsible for program oversight and coordination
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Deployment Technicians responsible for imaging, deployment, device replacement, and end-user support​
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An ATS Program Manager oversees the work through consistent communication and ensures the team is performing above expectations.
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ATS leadership actively manages team performance, retention, and workforce continuity to maintain consistent service delivery. This includes structured onboarding for new technicians, ongoing performance monitoring, and alignment with program staffing requirements. ATS also ensures compliance with Minority Business Enterprise (MBE) participation goals, supporting the client's commitment to inclusive economic development while maintaining a stable, high-performing technical workforce.
The Results
The partnership between ATS and the Client has produced measurable improvements in deployment efficiency and workforce productivity:
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✅ 100% Schedule Adherence – ATS has successfully deployed thousands of devices achieving 109% of the quarterly deployment target on average.
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✅ Operation Improvements – The ATS team has standardized operating procedures and reporting, which in turn has improved scheduling coordination, reduced bottlenecks, and provided better insight to decision makers.
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✅Awards and Accolades – The ATS team was named the 2025 Infrastructure Team of the Year.
Why ATS?
ATS brings a unique combination of technical expertise, workforce agility, and collaborative service delivery that enables organizations to successfully execute complex technology programs:
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Agile Workforce Delivery – ATS rapidly deploys skilled technical resources that align with client needs and evolving program requirements.
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Operational Transparency – Daily reporting and proactive communication provide clients with real-time visibility into deployment progress and performance.
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Collaborative Partnership – Our teams integrate directly with client IT staff to ensure seamless coordination and consistent service delivery.
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Structured Project Delivery – Proven deployment methodologies ensure consistent execution, quality assurance, and measurable outcomes.
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Proven Execution – Structured processes and experienced leadership enable ATS to deliver large-scale technology programs efficiently and reliably.
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Customer-Focused Culture – ATS prioritizes responsiveness, transparency, and measurable outcomes to ensure long-term client success.