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Applied Technology Services is redefining customer service with a program
called “Zero Defects”. “Zero Defects” is an integral part of our service
offering to our client. Simply stated, Applied Technology Services staff
will strive for 100% customer satisfaction, not 90%, not 95%, and not 99.999%.
100% - “Zero Defects”. Where today’s customer service has evolved into
everything but customer service, Applied Technology Services will strive to
continue to place the importance of our client satisfaction as a primary
business focus. We will provide this level of satisfaction though timely
response, effective communications, and meeting our client’s expectations.
“Zero Defects”
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